Do you own a Hewlett-Packard (HP) Windows PC or laptop?
Multiple HP customers through around the globe are reporting in which HP has started off deploying a “spyware” onto their laptops—without informing them or asking their permission.
The application being branded as spyware can be actually a Windows Telemetry service deployed by HP, called “HP Touchpoint Analytics Client,” which was first identified on November 15.
According to reports on several online forums, the telemetry software—which the HP customers said they never opted to have installed as well as had no idea was continually running inside background—was pushed out in a recent update.
However, the item’s not yet clear whether the software has come with the latest Microsoft’s Windows updates, or via HP’s support assistant processes.
An official description of the software says in which the program “harvests telemetry information in which can be used by HP Touchpoint’s analytical services.”
HP Touchpoint Makes Your Computer Slow
HP customers also complained in which the installation slowed down their system significantly.
On HP’s customer forum, one user even reported in which due to more than 95 percent CPU usage by the analytics service, his system anti-malware software started off checking for suspicious activity.
Another user owning an HP laptop head on to Reddit as well as said:
“So today all of a sudden, I’m experiencing a considerable slowdown in my laptop (Pavilion P3V59PA). Once I look for the problem in Task Manager, I found out in which the program called HP Touchpoint Analytics Client (as well as the item’s subsequent follow up) constantly jumping the memory usage (~300Mb at a minimum, ~nearly 2Mb at maximum).”
“I don’t remember ever installing This kind of program whatsoever, as well as in control panel, I found in which for some reason This kind of program was silently installed today, without my consent.”
German blog reader Detlef Krentz contacted borncity This kind of weekend as well as wrote:
“I noticed in which HP secretly installed the program ‘HP Touchpoint Analytics Client’ on all my HP devices on November 20, 2017. The program connects every day to HP. The files sent can be found under ‘Program Data/HP/HP Touchpoint Analytics Client/Transfer Interface.'”
The program seems to send data to the company’s server once per day. If you own an HP PC or laptop, you can find This kind of data under ProgramDataHPHP Touchpoint Analytics ClientTransfer Interface on the Windows drive.
While responding to the allegations, HP said in which the company has been shipping the same software on HP laptops since 2014 as part of its Support Assistant software as well as in which the item only collects anonymous information about the computer’s hardware performance.
However, the only thing in which the company has changed can be the name.
“HP Touchpoint Analytics can be a service we have offered since 2014 as part of HP Support Assistant. the item anonymously collects diagnostic information about hardware performance. No data can be shared with HP unless access can be expressly granted. Customers can opt-out or uninstall the service at any time,” HP said in a statement.
“HP Touchpoint Analytics was recently updated, as well as there were no alterations to privacy settings as part of This kind of update. We take customer privacy very seriously as well as act in accordance having a strict policy, available here.”
Here’s How to Remove HP Touchpoint Analytics Client
If you don’t want This kind of application to send data through your computer to HP’s servers, you can disable the service or uninstall the program completely, which can be relatively quickly as well as easily.
To uninstall This kind of service, go to Control Panel as well as right-click on the program name, as well as select Uninstall to remove the item.
Alternatively, you can just press Windows+R, type “appwiz.cpl,” as well as press Enter to load the Programs as well as Features control panel applet. today, select “HP Touchpoint Analytics Client” through the list as well as click the “Uninstall/Change” to remove the service through your PC.
A few months ago, HP was caught using a built-in keylogger in which silently spied on your all keystrokes, as well as stored every single key-press in a human-readable file located at the public folder, creating the item accessible to any user or 3rd party app installed on the PC.
Recently, Lenovo has also settled a massive $3.5 million fine through the Federal Trade Commission (FTC) for preinstalling spyware onto laptops without users’ consent.